Stephen Brook

Review of Focal Point Fires Plc

having had a focal point fire that's been in for y...

having had a focal point fire that's been in for years I decided to go a new focal point fire pebble effect, same fire but coal effect last time. I had the fire fit and within the first three weeks the base started cracking in two places... customer services told me straight away it was my fault because the pebbles were placed incorrectly even though I followed the guide supplied....poor customer service....poor installation guide....poor product....take your pick!