I'll share the good and bad of our experience with...

I'll share the good and bad of our experience with Window Works. First the good. Our experience with our salesman David Sandoval, installers Effrim and Dave, and finisher/ painter David Phillips (apparently there are a lot of Dave's working for Window Works) as great. All were top notch professionals and our door installation went seamlessly. If the whole process was just dealing with the "nuts and bolts" guys, all would've been perfect.

Now the bad. We ordered our door September 1st and were told it would be 8 to 10 weeks. During that time, I was expecting more updates than I had recieved. I got a call in November that the door had come in but installation wouldn't happen until December because the door had to go through quality control and that no installation dates were available until December. Ok. I get that quality control issue but a whole month? The service rep was short with me. An install date was set. Just before the install happened, I was called and told the door failed quality control and the install would happen two weeks later. I had to question if the door failed, how could they promise to get the door back in two weeks when it took three months to come in. The customer service rep at the time did not know the circumstance of the failure but she did get back to me several days later to inform me that it was a hardware issue. The door installation happened yesterday, the 28th of December, seventeen weeks after we purchased the door. Again, installation was seamless.... except that we requested the door be keyed alike with our front door and that wasn't the case even though it was written into the contract. They had the key code and photo of the lock so, again, another misstep. I've called customer service and spoke with Sam today and of all the service reps I've spoken to, she was probably the best and most receptive. Right now, I'm hoping that they can change the tumblers in the lock to match my other doors. I'm hoping Window Works will compensate us for our time and frustration with the whole situation but we haven't been offered any recompense as of yet. Long and short of it, install and finishing was great and gets five stars but the customer service aspect is lacking.

S. Bill Velez