S Alam

Review of Grand Palms Resort

They put me and someone else in a potentially dang...

They put me and someone else in a potentially dangerous situation. Friday, 9th Feb 2018: I called the front desk and spoke to a man to let him know that my flight from Chicago was delayed and I would arrive in the wee hours of the morning on Saturday. My reservation was from Friday-Sunday. The man on the phone said "OK, I will put a note here that this will be a late check-in". I arrived at 3:00 AM and went to the front desk. A very young girl gave me keys to room 225. I walked into the room and was looking for the light switch when I noticed something on the bed. I went closer to look and found a couple in the bed. There was a man and woman sleeping there. I panicked and froze for about 5 seconds - for those few seconds I was standing over the couple sleeping there, and they had no idea that someone was standing over them just inches away as they slept. Then I slowly backed out of the room, closed the door and went back to the front desk. My thoughts were, what would have happened if they had woken up? This could have led to a possibly very violent situation. The young girl at the front desk gave me a nasty attitude when I reported this, denied that I had ever called the hotel to notify them of the late arrival, and told me to go look for another hotel as she didn't have any vacancies. At 3:00 AM in a strange city. When I stood there immobile, not knowing what to do, she had a change of heart and gave me another room. Not one word of sorry or apology from her or anyone at the hotel so far. Apparently, whoever cancelled my reservation and gave my room to someone else never entered that into the system.I understand mistakes can happen...but guys, just own up and be courteous to your guests. Its the least you can do.