Just arrived at Chancellor around 2PM and had the ...

Just arrived at Chancellor around 2PM and had the worst experience ever. We were given a room that was inside of the building (no window facing outside), which was obviously not what I requested and paid for. When I went to the front desk asking to change a room with a window facing outside, the lady was very impatient and told me we had to wait for another hour before they can give us a room. I asked the lady for her help to look for a room because I was so tired and hungry, she was very rude and said, "Our *standard* check-in time is 3PM, so you have to wait.". And then she told us to step aside so that she could continually check in other people (so the standard 3PM check-in time only applies to us?). I booked this hotel because of the great reviews. However, so far, I am very disappointed and not even feeling welcomed. Not recommended.