I don't leave a comment, but the hotel is obliged ...

I don't leave a comment, but the hotel is obliged to leave it.
I made a reservation, believing that this is a 5 star hotel, but the service, facilities, etc. did not meet my expectations.
Above all, the staff at the front desk were very clerical and nervous. There is no common good morning greeting. A very good impression of Portugal and the Portuguese people was broken by them.
Really these receptionists have to change.
I will never use it again.