I did not like to have chekout at noon and have to...

I did not like to have chekout at noon and have to stay until 20H00 without having at least lunch, very bad for a 5 star Resort.
It is a total exploration to the Tourist.
We stayed in a room for three and the day we arrived just was the room prepared for two people missing towel, beach chairs, etc.
But as it was not all bad salento that the staff are super helpful and friendly.
I think a Hotel of this level could have another attitude towards the Guests.