3 years ago

Called to make a reservation for a birthday.

Called to make a reservation for a birthday.
Tried calling days in advance and it took hours to get through on the phone before we were told that it was not possible to reserve, but that it "shouldn't be a problem". Showed up at the desired time, 3pm, to be rudely turned away (apparently nothing available until 9:30pm). Another party behind us got the same treatment.

Good job on being successful and busy, REVs, but you score an F for customer service. Doesn't take much to say that you're sorry and would like our business another time.

Don't worry, no one from my party will be coming back!

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