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Review of Hyatt Regency Denver at Colora...

A Stingy & Mean Food & Beverage Staff- Hyatt Denve...

A Stingy & Mean Food & Beverage Staff- Hyatt Denver Convention Center -

An unpleasant "large group" experience approximately April of 2017 ...

I'm sad -- because I've experienced other wonderful conferences at this location. Are this Hyatt's "better days," -- history...?

I've had several wonderful conference experiences at Hyatt Regencies -around the USA - i.e.) notably NYC, & Orlando --

Mainly, too many F & B staff did not care about the comfort of our very large group; Very sad -- but, I see numerous other negative experiences shown here in their ratings.

Hyatt staff let food & beverages & service supplies disappear -- far too frequently.... Every meal we scheduled there -- they let food menu items "run low, & run out" --- not just on a few people, but on large #'s of people...

The first day -- the last 50 % of people to eat -- had to wait on plates, napkins & service utensils -- while the last 33 % of our sizable group -- had 50 % of the food menu items missing. One meal, the last 50 % of the group was down to 1 entree selection of burnt, fatty chicken.

When I asked ; attempting to reach out to a Hyatt Manager, in good faith -their female F & B manager was mean & defensive ; instead of being a responsive problem-solver. I can definitely name names here -- but, Hyatt Managers make it pretty clear ; they don't even want to know ....

One the "mgmt employees who wore a suit jacket" -- became very argumentative & accusatory to me-- saying by asking for the add'l plates, napkins & service items (that our conference attendees clearly needed) -- we were trying to feed scores of people who had not paid for the conference...! We'd verified repeatedly all day long-- & again in the food lines ; every attendee had a conference badge -- 100 % of the time...

I hope this Hyatt will look for a different food & beverage manager -- as this one made it clear -- she wanted NO FEEDBACK FROM ANYONE, & was not interested in making the conference a positive experience for anyone ---

Her staff definitely spread her disdain for Hyatt conference customers....
I'm so sad --- that I can definitely see similar negative treatments expressed by other similarly unhappy Hyatt customers here on THIS location's Google reviews....

Several weeks before this unhappy conference experience, I was an attendee at Hilton's Inverness Conference facility in the Denver Tech Center. Hospitality overflowed during our 2 day conference (there). I don't ask for the world ; but , you can feel the hospitality ... when staff truly care about their clients, .... they smile frequently... they try to keep basic comforts replenished; like hot water, main entree foods; agreed upon snack foods....coffee, etc... plus keeping plates & service items available . Does this Hyatt have any "common sense," re: amount of space they have per table, vs. trying to unreasonably squeeze 12 people into tables that actually fit ~ 8 to 9 comfortably....?

Conversely -- last summer , we were part of a very large group celebrating at The Hyatt Denver Tech Conference Center all afternoon & evening honoring a group of recent grads & their Univ professors / & mentors.... Again,.... the food & beverage hospitality AT THAT HYATT LOCATION -- were wonderful. Typical Hyatt / & Hilton considerations were given to replenishing supplies of every variety -- the F & B staff did not become "accusatory to the clients" -- for their own short-comings --

There really should be no reason - for a conference experience to go the way I've described above ..... just very, very sad ...