Misogynistic sales representatives, horrible commu...

Misogynistic sales representatives, horrible communication, and unsafe loaner cars.

I brought my car into Schomp BMW because it was recommended by the service that was covering a couple of recalls on my vehicle, however I was very dissatisfied.

The drop off process was very unconventional. I'm used parking and dropping off my keys inside at the service desk. However this was a chaotic mass of cars lined up inside the garage waiting on a service rep to give you the ok to leave your car. Because of this approach, I did not get the opportunity to have a conversation about when they estimated my car to be finished, etc. I was rushed off to the loaner car desk without any information. There, I was handed a set of keys without being briefed on any terms of the loaner car whatsoever.

So off I went.... clueless.

The loaner car itself had many warnings of low tires pop up on the navigation center while I was driving. When I was finally able to step out and take a look, I noticed one tire in particular was extremely flat. In addition, The drivers side mirror would sporadically turn down, facing the ground, while driving. I had fixed it many times yet it continued to turn back. I had a scary situation when I needed to change lanes last minute, and looked in the mirror to find it facing the ground.

Mid-day, my boyfriend had called to add a few services onto the car while it was in the shop. Mind you, his name was not on any of the information and he did not call from my phone number on file. They went through with the additional services without first calling to confirm them with me. So what i'm gathering is, anyone can call and claim to know you to tack on additional services AND THEY WILL DO IT. NO QUESTIONS ASKED.

They also charged $70 to diagnose an issue I did not request to be diagnosed.

When my car was finished they called my boyfriend to let him know, instead of myself- the paying customer listed on all of the paperwork. I arrived to pick up my car within the business hours that are listed online. They claimed to be closed when I arrived yet reluctantly let me in to retrieve my car. My sales rep, Chris, took many phone calls during our brief conversation at pick up. He also refused to acknowledge myself as the competent customer and continually told me to "tell my boyfriend", even when handing over my receipt he said "give that to your boyfriend".

I left with a very bad taste in my mouth from this business, and will not hesitate to warn others of their practices.