Terrill Vance

Review of Excalibur Hotel & Casino Oct

When we checked in we decided to upgrade our room ...

When we checked in we decided to upgrade our room for $10 extra a night. Then they applied the resort fees and it ended up being $85 total. We paid. Stayed our first night. Then on our second night we tried to go back to the room for a nap and suddenly our key didn't work. We ended up having to go back to the front desk where they informed us that THEY messed up when we checked in and we still owed $120 in resort fees. I of course had to pay it to gain access to my room with all of my stuff in it but this has put a damper on the rest of our stay. I keep wondering what else is gonna go wrong that we'll have to spend money on to fix? I just want to enjoy our honeymoon. I just don't get how we still had to pay for their mistake. Not happy.