Krista Bramon

Review of Mazuma Credit Union

Can not ever get anyone on the phone. Customer ser...

Can not ever get anyone on the phone. Customer service at branch in OP is bothered to help you... right now is only drive through and you can hear them well at all so you get an eye-roll when you ask them to repeat. Was only with them a short time for new auto loan and had to drive here to close and pick up very small balance. Then was told they are a countless branch and would need to cut a check. I have only been a credit union so I have plenty to compare to. As I waited, another lady had to return as they didn't provide her back what she requested.
Andrea then returns to me asking she sent form and did I get it which I guess I wasn t quick enough for her and she adds I told you I was sending it! . Sure she is a great lady but today seemed very bothered to help anyone. Only CU I have experienced multiple issues.