Julie Guerette

Review of Grand Hyatt New York

Do not bother staying here!!! Awful awful awful ex...

Do not bother staying here!!! Awful awful awful experience at this Hyatt. As other guests mentioned below, we weren t allowed to check in to our room until EIGHT PM. Check in time is 4pm. Staff and manager on duty did not seem to care that we had spent the evening walking around in the rain with nowhere to go... they were very rude and condescending. There was trash EVERYWHERE- people left dirty dishes outside their room, and cleaning staff left it there overnight. There was a broken beer bottle on the escalator - and banana peels just lying around. The next day, we returned home to our room around 6PM to find the cleaning staff hadn t cleaned our room. We had no clean towels, shampoo or soap to take a shower with. There was no coffee, the fridge didn t work, and neither did the phone! Absolutely horrendous hotel with dirty rooms and snobby staff. Would give it zero stars if I could.