Brian Carter

Review of Park City Medical Center

I had to get a surgery done about a year and a hal...

I had to get a surgery done about a year and a half ago. I had the surgery done at this facility. The surgery went well, I have nothing but good things to say about the doctors and staff I have encountered here.

The reason I'm giving this one star is the absolutely absurd billing practices from Intermountain. I received a bill from the surgeon and the anesthesiologist. Both were paid in full by the company my mother was working for (who refused to pay for the hospital bill once I knew about it as their insurance no longer covered me) after insurance paid their chunk. When I called my insurance company to see if anything remained they told me that they had covered their part. I understood that as me owing nothing. (Just as a side note, it was brand new insurance under my mother, I see now should've asked more questions).

At no point did I ever receive a bill from Intermountain. I also assumed that had I owed anything I would, you know, get a bill for it. Boy was I wrong. Fast forward about 6 months and I start getting calls from a company named IC Systems. This is apparently Intermountain's collection agency. Instead of billing me they sold my $4,000 debt (that would have been paid immediately had they just billed me) off to a collections agency. So, this dropped my credit about 150 points and I can't have it removed until it is paid in full. Kind of a kick in the teeth when you are ready to buy a house.

I would say this is just bad luck on my part, even an isolated incident, but after a conversation with an acquaintance of mine that works in surgeon's clinic, I was told this is actually turning into a common practice for Intermountain.

So, the treatment and staff gets 5 stars, they are actually really great. Some of the best I've ever encountered. But be sure to call Intermountain to get your bill, otherwise you can deal with their shady collections agency calling 2-5 times daily to threaten you.