Sarahm0130

Review of Warwick Hotels & Resorts

If I could give no stars I would. I booked several...

If I could give no stars I would. I booked several months ago and was given a total charge that I would have to pay upon check out. When I checked out I was charged the amount that was said. Not a day later there is a second $354 charge pending to my account that is being explained to me as a hold on my card for the stay. Seeing as to how my obligation to pay my financial duties has been fulfilled this bogus explanation is unacceptable. The charge started pending AFTER a checked out. Doesn't add up. Upon requesting for the charge to be reversed I have been passed around to numerous different people who don't have an answer and now am being hung up on before even saying hello by front desk staff. To be called a luxurious hotel, this is not my idea of a high standard. I will become this hotels worst nightmare until this is handled appropriately. Aside from the HUGE financial issue, I also had zero water pressure in the room, requested additional pillows and blankets and 3 hours later had to call back and ask for them again because they still weren't brought to me. Buyer beware unless you don't care to have hundreds of extra dollars being spent by this "luxury" hotel. Book somewhere else.