Jeffrey Henley

Review of Palms Casino Resort

Well, we dine in ALL of the Station Properties on ...

Well, we dine in ALL of the Station Properties on a regular basis and are usually considerably more impressed with the quality of the food and service in the buffets, as well as all of the other eateries they offer however, on this occasion we ate at the Lucky Penny Cafe. Both myself and my partner were a bit disappointed with not only the food, which we found to be nothing worthy of ordering again, I had the Walnut shrimp, which I found rather lackluster in flavor, had too much broccoli, and should have been served on a bed of rice, not with the rice in a cup. My partner had the Steak Frittes, a grilled flank steak served with spicy, crinkle cut fries. Both only ok and the fries could have been crisp, and then, the mediocre (at best) service, from a very distracted server,(I do have his name) who never looked at us while we were ordering or, at the table when he was placing our food down. He seemed to be more interested in the young ladies seated at the bar, rather than worrying about tipping clients..
One other point, my partner is a President level rewards cardmember which entitles him to various discounts which we have never had any issue using. Here however, we were informed by our server that the only way to use the discount was by using points or cash for payment. We thought it odd as this has never been an issue any other time but nonetheless, we went to an ATM there and got cash.
So now we are curious, is it only at the Palms property that this policy is in effect?
Lastly, I try to be objective when I describe our dining experiences and they are usually quite complimentary if the experience is at the level we have become accustomed to in these properties and now, with that being said, this particular visit was disappointing and we both would rate this overall experience at a 3/10...
Thank you for reading this, I hope our next visit is an improvement
Be thankful for every day, and peace to all.