Karin Athanas

Review of Apple Valley Waste

The service itself it fine other than for some rea...

The service itself it fine other than for some reason they won't take glass even though they have a contract with the county to handle the recycling, including glass and the county allows commingling. Maybe they changed that, but if they did, they never notified customers. I still pay the county $36 a year to drop off my own glass because Apple Valley Waste said they wouldn't pick it up to recycle and I pay 12 per quarter for them to take my recycling.

My real issue is that they have started sending bills out with new terms of net 10 days to pay, but then they don't mail the bill until 5 days before its due. I checked the postal stamp, the invoice was created on July 31, mailed on Aug 5, and payment was due August 10th. So factoring in 2-3 days for the post office to deliver it, that's 2 days to submit payment. And factoring in how slow the mail is being processed right now, it could show up even later which means I have one day to pay or maybe it's already late.

Apple Valley Waste should be providing 30 days to pay bills which in my view is standard practice for businesses, 10 days is unacceptable.