Paul Kearsley

Review of Fitzmark Inc

We have a signed rate confirmation on a load we bo...

We have a signed rate confirmation on a load we booked through Fitzmark. We picked up and delivered on the contracted dates. When we received payment, they short-paid the invoice $300 and said it was due to us calling the customer and rescheduling the pickup appointment without notifying the brokers. We told them when we booked the load that we couldn't be there until early afternoon. When the rate con showed up it showed an 8:00 AM appointment time. They provided the number to the customer so I called and confirmed our actual arrival time of 1:30 PM. I then called Chris Langford and informed him of what we did and he said, thanks everything was good. No mention of a rate reduction in the contract or confirmation if we contacted the customer directly. After reading other reviews I see this is a pattern for them with many complaints surrounding this same issue. Shame on me for not doing more to investigate brokers I do business with.