Crystal R Review of Universal Toyota
So I went in there to look at a vehicle that I had...
So I went in there to look at a vehicle that I had seen on their website. A friend of mine had also purchased a car from here a few months ago and referred me to a specific sales person. So before I get there I call and she (referred salesperson) tells me she s not there but gives me the name of someone who is there. I get there, ask for this person and they are busy (literally on their cell phone) and sends me to used cars where I can get help by someone there (the car I went to see was used). Once I m there. I m greeted by this gentleman Werner (i think that s his name). Friendly but sorta all over the place. He was also busy so he runs inside to grab yet another person for me (Nate). I tell them what I m there to see, and after a 10 min wait I m told the car is not there. Here s where things get weird. I m looking for a 2017 vehicle and when they walk me over to see another similar vehicle (a 2016/diff trim level), I ask more info on it and ask what the difference is between the one I want and the one I m now looking at and they really couldn t tell me except that this one was better . Then Werner starts saying that he doesn t think the vehicle we are looking at is really a 16 that it s most likely a 17, and that I should test drive it. Hmmmmmmm the paper stuck to the front window clearly says it s a 2016. Not sure why he would try to convince me of otherwise. So the moral of this whole story/review is that these sales guys should really learn their vehicles. They should study them so that they could be better informed when a potential buyers asks questions. And if you don t know the answer to a question DONT GUESS OR MAKE UP, simply say I can find out for you. I did not think telling me a vehicle was of a different year than what was labeled on it was clever at all. This just makes the entire dealership look like they don t know what their doing if in fact their cars are labeled wrong, which I knew wasn t the case but someone there telling me it was, was just weird. I ended up buying somewhere else the following day but I gave them 3 stars on this review because aside from that strange interaction, I ve had worst experiences.
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