C

Christine Tiernan

4 years ago

Do NOT ever stay here... EVER!!! Had I known then ...

Do NOT ever stay here... EVER!!! Had I known then what I know now, I would have NEVER of made the reservation. 1. the hotel is in a shady area. 2. You get a contact high when you walk into the lobby because someone in there is having themselves a good ol time. 3. The room was NASTY! 4. There was hair ALL over the pillows and sheets as if they weren't even changed. We stayed not even TWO hours before we left and rented a hotel in Smyrna. We cancelled our room for Saturday, was told to call on Saturday to talk to Alicia, we called, apparently she was out. They said call back on Sunday, we called, she apparently was unavailable AGAIN, called back today, and there was another excuse. This is ridiculous. We should NOT have had to pay for Friday nor Saturday. If I were Red Roof Inn, I would take their name off this hotel because it is making their company look horrible. Customer service sucks! There was a woman in the lobby hitting her daughter upside the head, which inturn sent her across the room hitting her head on the wooden pamphlet holder. Do NOT EVER EVER EVER stay here... EVER!!! Red Roof Inn, get it together. I have a management degree and I could do better than this!!! UGH!!! I hate that the only way I can post is if I give a star. It doesn't deserve a star!!!

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