Going through a full remodel of our home. Did not ...

Going through a full remodel of our home. Did not have a water softener previously, but decided to have one installed since all of the plumbing was upgraded. The Krystal Pure 64,000 unit came highly recommended from the Lowe's associate, and purchase was entirely conducted through Lowe's. We also arranged for the purchase and installation of a Krystal Pure reverse osmosis system. Free installation was part of the package and arranged for a Tuesday. Each day came and went with another excuse that they would not be able to perform the install. They were either overbooked or had vehicle issues. A week later, I'm now having to pay for installation for the setup by our plumber. Our plumber's work was delayed because he couldn't set our water heater without setting the water softener in our equipment closet. Which was also delaying our move-in date. Our contractor had to pick up the water softener and RO system just to get the equipment. I'm not encouraged by the level of service and the claim of a lifetime warranty.