Excellent customer service and a breath of fresh a...

Excellent customer service and a breath of fresh air.

The Omega's Customer Service Team is a huge breath of fresh air in this modern-day Luxury Watch Industry, true high-end service to reflect the high-end product.

It is commonly known that Omega Customer Service is better than the other infamous brands with watch enthusiasts and watch community group, however, my recent experience with the Customer Service Team in Melbourne far exceed my expectation and rejuvenated my love for horology. If you ve been collecting watch for a while and have been to a luxury watch store in recent years, you would know what I mean.

Considering the difficulty of my request, I was expecting an automated email response then getting brushed aside. Instead, I was warmly greeted, and the team went out of their way to help me, looking at different options/solutions, being responsive and proactive through-out our correspondences.

Now I find myself gravitating towards the Temple-of-Speed Watch Box, rocking-out my Speedies everyday not just Speedy-Tuesday, with huge smile on my face and reminding me that is what it is all about. The feeling that makes it all worthwhile, all the hard work, long hours, saving, and moping around the house until the Mrs would allow me to buy another watch.

Huge shout out of thanks to Alicia and David.