Called about a leak coming from the bottom of AC u...

Called about a leak coming from the bottom of AC unit that was flooding our bedroom level of the home. First called our warranty service One Guard Warranty that I thought it was a drain line or plugged drain pan. I was told they were 99.9% sure it was and that they do not warranty that problem. Called A#1 Air and was told they could come out the following day and that it would cost $59 to diagnose. I explained that we thought it was a drain line issue and asked for a general idea of the cost. Was told they could not provide an estimate without looking. I went ahead and booked it since it was a leak and our bedroom was hot. Was called the next day and was told the technician was on his way from NRH about 15 minutes away. We waited about an hour and when I went to call back I noticed I had missed a call. It was one guard wanting me to confirm the appt. I called and then waited another hour for him to arrive. The tech was very nice, said he had been with the company for 8 months. He proceeded to tell me it was a drain line and it would be $299 to shoot compressed air in the line. That it could damage the line, but that was how to fix it. I thought that was crazy high, but he said he would include a check of the other units in the house. I went ahead. 5 minutes later he was done. He had cut the pvc, blew air and sealed it. Yep $299 bucks plus the $59 trip charge. He left and 10 minutes later after turning the AC back on it was leaking again. I called A1 to have him turnaround and explained we are home all day to just send him. This was around 2pm. Since my wife and I were working in another room I did not hear a phone call wanting me to once again confirm our "new" appt. Since he had not shown up for a couple more hours, I went to call them a third time and noticed three new phone calls with the last message saying they cancelled our appt for lack of confirmation. Now I'm hot! Literally. I called and explained we have been there the whole time and that WE were the ones to turn around the tech. They said they would send a new tech and that I would NOT have to confirm the appt. 9pm sets in and no tech. Guess what, I have two messages saying that if I don't confirm my appt. they will cancel it. I call back to rip them a new one. The rep states that they marked the account with a do not call just arrive and an hour later we have a tech arrive. So it is 10pm and I show the tech what the original tech had done. He takes off the panel, which the previous tech did not, and low and behold the whole thing is flooded and is clogged at the start of the drain line not 3 inches from where the original tech cut the line. The second tech said tech #1 should have been more complete with checking and that it should have only been a $90 job. I then find out they work off commission. My mistake I should have asked, but I honestly thought in this day and age no one, not even car salesman work off commission. The tech asks to use a coffee pot so he can run warm water down the line, he then cleans up and AC is working fine. The next morning we go to make coffee and our coffee pot is broken. The lid had been forced on and broke. Called A#1 air to explain our situation and all they said was sorry. I escalated it to have them tell me they would refund a measly $111 off of the $360 i paid. I explained they better reconsider that in order, (in their words....ensure customer satisfaction) I would only pay for the trip and $90. They finally said they would, made no apologies to the fact they broke our coffee pot and moved me on my way. The Green's business model of commission based sales of their techs, and calling the customer no less than 9 times for us to confirm an appointment we called to schedule is archaic. We choose to take our business elsewhere in the future. Hope this helps with your decision to hire an AC company.