janet o

Review of Sears Holding Company

I think this company should be out of business. I...

I think this company should be out of business. I have purchased many appliances through them and then I ordered Cooper tires for my Nissan 9 months ago and had Sears Auto in Matteson, IL put them on. They have lost air for the entire time. I made trip after trip after trip with hour waits. Well, 7 days following my last trip since Cooper told me it was either the valve stems or the beading was done improperly, I was almost killed on the expressway. The air pressure gauge went on and I thought it was just one or more tires 5 pounds low since that was the case consistently for 6 months. No, I went on the expressway and the tire was shredded. Called Hoffman Estates twice....they took all the info, gave me 2 case numbers, said Tina the mgr would contact me in 48 hours..never did...called back....she finally said she would give me 4 new tires...I said my tires were new, they don't know how to install them...well she sent me to their insurance Sedgwick..had an inspector come to my house and take pictures of the half of tire left...just got a call form them 5 weeks later saying Sears was not at fault. So I almost died, spent numerous hours, they put on one new tire pressure gauge for 66 dollars...rebeaded the rear two tires which 7 days later I had to go to another place to have them removed and re beaded correctly, and a new tire purchased and they refuse liability or to pay me for my out of pocket. I am livid. I did not have a road hazard because I would gladly have assumed responsibility. I have work orders going back to when they originally put them on my car and they continually lost air every 2-3 weeks. They broke off my Nissan logo from my hub cap also. I sent photos, letters from Cooper, and they treated me like a low down lying convict. And I also used A & E to repair my dryer which is who they sent out. Guy removed the felt liner from the dryer, and then he had me write him a check and cancelled my Sears repair number. They asked for a copy of the check which I emailed them and heard nothing. So don't trust A & E either. I want to sue in Small claims court but who can fight this giant who I wish beyond all my dreams that this company goes under water. I will be the happiest person alive. Janet O