Claudia Baptista

Review of BUVA

Ok, so from where can I start. The first trip from...

Ok, so from where can I start. The first trip from Serendipity to Koh Rong Samloem I cannot complain, but after that... What a hell I lived this company! My friend and I bought the tickets online but no one told us in the Serendipity office when we went to get out batches that we had to confirm the ticket to come back 24 hours before (even if you already confirm the seats and bd everything). It doesn't makes sense at all.

After 2 days in the amazing island, my friend and I webt to pier quite early around 12 because the boat was at 12:30. Guess wha,t, at 12 the boat was already full and the guy didn't allow us to get in because we hadn't confirm our tickets in the island office (which is a little table inside of a restaurant that no one told us).

Anyway, the problem was we had our bus to come back to Phnom Pehn at 3:30 and they didn't care. We explain the situation because we had to work next day in the capital and kept saying "no boat". At some point the guy from the company started to laugh in my face, what the hel was that?

We had to wait until the bext boat at 3:30 which arrived 30 minutes late, and the same thing happened again but with other people and it doesn't matter if you confirm the ticket or not, if you are not really early at the pier you won't get in, as simple as that.

They can be the fastest one but I will never ever again buy any ticket from this company.