Jason Rochon

Review of ENMAX

Enmax does not care about you. I changed my chequi...

Enmax does not care about you. I changed my chequing account info and forgot to contact ENMAX. That was definitely my mistake 100%. Enmax, who has my email, 2 phone numbers, and mailing address did not contact me about my unpaid bills. Again I should have noticed and this is my fault. So the very first communication I received was a notice of disconnection giving me 3 days to pay or my power will be turned off. If you don t pay your bills your power will be turned off, understandable. However, could they have emailed me or called me or sent a letter after the first or second month I didn t pay? No.

So I go to pay I make sure the money is in the account and I phone to make sure that the payment will go through. (I still didn t realize that it was a closed account issue). After talking to three different representatives and having my power shut off they asked if I was aware that the account I was trying to pay with had been closed. It then clicked for me. But they sat on this information, staring them in the face for 3 months and several phone calls and didn t tell me.

They neglect to communicate with you so they can charge you all of these fees associated with late payment, communication fee, notice delivery fee, disconnection fee, reconnection fee. Over three hundred dollars of fees that could have been avoided.

I m not discounting my idiocy for not telling them I changed my info however through this whole process the representatives had no power to resolve issues only to tell you about policy. Ridiculous. Give your representatives authority to solve issues.

GARBAGE COMPANY.