The resort itself is nice but the customer service...

The resort itself is nice but the customer service is horrendous. They were very clueless. I made a booking to transfer rooms but the next day when I called them to ask about the room they said they have no record of my transfer booking. Only after pressing them many times were they able to find my transfer booking. The day of transfer the room was not ready until much later in the afternoon even though they said we were on a priority list. When I called them to inquire about my room, they would not answer. when I went to the front desk I was told its not ready and they will contact me when it s ready. When asked for an ETA, they could not give me that information. Literally after I drove away from the hotel right after, I got the notification my room is ready but I made plans to go elsewhere instead. That causes a lot of inconvenience on my part. I then realized they checked me out with my stuff in the old room still inside even though they told me I would have my old room until i moved into the new one. And then there was a huge line of people checking-in when I went to pick up my key. They told me to wait in line to pick up my key, which would be over an hour wait even though I just needed my new keys. Only after expressing how disappointed I was with my experience they gave me the key in 2 seconds, which otherwise would have been an hour wait. The new room also had balcony chairs missing.