Were unable to convert Mini DVD-r to full size DVD...

Were unable to convert Mini DVD-r to full size DVD. Still charged my credit card. Sent 4 emails letting me know they had received my project and were working on it. Including one that said the work was completed and was being sent to me finished. When I opened the box it was just a note saying they couldn't convert this format (though it says on website they can). I have been on hold for nearly 2 hours on 3 occasions and no one answers the phone to help. Still trying to get this resolved.

If you are looking to have your valuable videos/pictures transferred, I would be leery and look elsewhere.