Steven D

Review of Accolade Property Management

The low level employees are useless. I am a reside...

The low level employees are useless. I am a resident at University Courts, and in this review "their office" refers to the University Courts office. Here was my experience:

I receive a text yesterday saying that a package had arrived for me. It was after 5 P.M. I called and left a message asking if noon was a good time for me to come by.

Today, having not received a call but assuming that noon was within their 8 A.M. to 5 P.M. schedule, drove to the office. The "Open" sign was turned on, and there was a "please come in" note on the inside of their main door. The front door was locked. The side door was locked. Knocking on both received no response. Calling the office accomplished nothing. I heard the phone inside ringing, and the call went to voice mail.

I called their main office. I asked the receptionist why there was no one in the office. She mentioned that they were going through a process of "employment transitions" and that the office manager, Sarah Laidler, was only able to be in the office for short periods of time. The receptionist noted that I had called last night and left a message (but, while she could give me the exact time of my call, she gave no explanation as to why I was not called back). She said that she would contact Sarah so that we could set up a time for me to come by and pick up my package.

I drove back to work. Getting out of my car, I saw that I had a missed call and a voicemail. I listened to the voicemail. In it, the receptionist said that the University Court office was open and that a maintenance technician had been there the whole time. It felt as if she was implying that I was lying about trying to access the office.

I returned to the U-Court office a second time and retrieved my package.

I do not know if the upper management at Accolade is competent, but I can definitely say that the rest of their employees are not. I wonder if hiring inept college-age employees is their method of appealing to their target demographic, that being students desperate for a place to live in Ellensburg. As a local, whatever appeal that may have is useless and I would rather they hire honest people who don't try to point blame at their clients to cover up for their own incompetence.

That "employment transition" (or however you choose to paint 'why can't we find employees with a functioning brain) may need to be extended to cover additional positions.