Richard Inks

Review of Veterans Affairs Medical Cente...

Most of the time very good service, however front ...

Most of the time very good service, however front desk personnel are very rude and act like they wish they didn't have a job. You can approach the desk and stand there for five minutes before they even look at your or acknowledge you, not even a "good morning, be right with you" or a simple "hi" is given. Appointments take forever to attend. They tell you to be 30 minutes early, but often you end up waiting 30 minutes to an hour after your scheduled appointment time to be seen. This could also be due to the hospital being overflowing with patients, many who seem to be there just to talk to other veterans and have nothing wrong with them which ruins the experience for everyone else as the parking lot is always PACKED even at 8AM.

The only reason this place gets 4 stars is because I do not have to pay copays for doctors, hospital stays, emergency visits or other procedures and services. I had procedures done for cancer and didn't pay anything but a small copay for prescriptions. Expanding the hospital, opening a new location and getting friendlier staff would definitely benefit the VA hospital.