Well after an expected 40 min wait to get a table ...

Well after an expected 40 min wait to get a table on Friday evening prime time they lost our food so after several apologies from the waiter and with out a single complaint from us the manager came over , explained up front and openly they had some how let or order fall through the cracks and assured us that it was in the oven as we spoke , soon to arrive and it would be completely complimentary ! I must say he drained all the frustration and anger usually associated with these type of events , very professional when dealing with this situation , still dedicated customer !