Disappointed. 0/5 star, Not dependable. No show...

Disappointed. 0/5 star, Not dependable. No show
I had an appt. From 5-9pm. I called 48 hr ago.
So I got called at 9pm and was offered someone to come out in 20 min. They couldn't tell me how long the job would take-standard problem. Their reasoning was because of all the rain recently they've been busy. I shouldn't be expected to stay up till 10pm when they should of come earlier as scheduled. Then the person who called me asked me if I was a nurse??? Because I said it was too late, WTF, how is what I do relevant. Not professional. Now the men working on the home will have no toilets to use. Ugggg.