Please consider going anywhere if you need service...

Please consider going anywhere if you need service work for your BMW because in five engagements, I have not been satisfied with their team. At this point my husband is completely furious with me because I trust too freely, and I am bummed out and disappointed. This isn't fair.

When we had our first service work done our Schomp service pro forgot to add my veterans' discount to the bill and instead of re-running my credit card a second time told me to hit up the them up when we come back the next time for a fifteen percent discount.

We need a trailer hitch for our X3, and it needs to be installed by BMW because of programming issues. When spoke to the person at the service counter they said it may take four hours or it may take 6 hours depending on how busy the shop, for a $360-dollar difference. I said, hey wait, I need to speak to someone else please that can get me a quote. The price shouldn't vary dependent on their business levels. I forgot about it and received a quote two weeks later in an email from Olivia Shea and scheduled an appointment in two weeks.

I decided to go ahead with the installation and scheduled an appointment in two weeks. When I dropped the car off, I received a different price then what was quoted which was addressed. I signed up for a loaner and received a rental car that was unsafe and tiny. I dropped the car off last Friday and received a call from Justin the service rep that there were parts missing even though they had two weeks to get the parts, and that the parts office was closed until Tuesday and that he wouldn't be there on Saturday to deal with it. On Monday afternoon my husband called me when I was slammed at work that the tire had shredded on the loaner and was afraid to drive the vehicle because it might be unsafe. He also did the right thing and was afraid to ruin the rental car by driving it to Schomp. He was stranded on the side of I70 in the mountains and tried calling Schomp, but it was after business hours. He left a message. I had to sign up for AAA while trying to do my job, and we finally got the car towed four hours later for a cost of $69 and $130 for mileage. We had to buy food and drinks for our friend to rescue my husband.

On Tuesday nobody returned our calls with ZERO communication and I had to start texting Justin who finally got back to us. When the car was delivered to my place of work, I did not review the bill carefully, so I did not notice that the towing fees and the rescue fee for my husband were not deducted from the bill, only $81 for my Lyft rides. I asked Justin if there was a veteran's discount and he replied no but we will give you a great discount on parts when they find them and finally install them on our car.

At this point I am out the towing fees because we will never go back to Schomp because I don't trust their service team. Their communication is terrible, and this just echoes the other Yelp reviews I read.