Laura Smith

Review of Hilton Atlanta / Embassy Suite...

I have stayed at the Embassy Suite-Buckhead many t...

I have stayed at the Embassy Suite-Buckhead many times and have never had a problem until my visit last week. The thing that bothered me the most was how filthy and dirty it was. The lobby and elevators were disgusting. It was not a very busy weekend either. Breakfast was chaotic and not as good as in the past. The fountain drink machines were broken. When we returned to our room at 4:00 in the afternoon it still had not been cleaned. We found housekeeping and asked them to clean it. Our room had a musty smell to it. And lets just say I know it had not been adequately cleaned when we checked in. Our room key failed twice and had to be re-programmed both times. The front desk could have cared less. Very disappointed in my stay this time. I will give it another chance since this is the first time I had problems. I hope things improve. Especially HOUSEKEEPING!!