Jacob

Review of Split rock resort

If you are reading this please note you absolutely...

If you are reading this please note you absolutely can find a better place to stay. Upon arrival checking in was very quick and staff were nice, after receiving our room keys and told where our building was my partner and I drove to it, went to the room, tried to open the door but our keys did not work. We tried to call the front desk as it was a several minute drive away on the other side of their campus. The front desk phone kept ringing and no one would take our call. We drove back to the main office and they remade our keys and apologized, drove back to the room key still did not work, the phone again did not work and disconnected when we tried to call it. We went back to the desk for the third time which at this point we had missed reservations we d made for the evening. The keys were remade for the third time and a security guard had to escort us to our room and open our door manually with a key. The security guard told us he would personally remake the keys and be right back, after an hour of waiting no one had returned and we left our room to get dinner. We notified the front desk we were leaving for several hours and when we got back if they could please put us in a new room or have the issue resolved so we could enter our room and they said absolutely. Upon returning much later that evening they would not give us a room closer nor had they fixed the locks and we once again had to be escorted to our room and have someone else unlock our room for us and we could not leave the entire night. Upon checking out I explained everything to the man who had been there originally when we first arrived and he apologized and gave us the contact information for guest services. I wrote a very simple email explaining what happened and requesting a partial refund and received a rather short tempered email from someone there. Overall a very disorganized and unaccommodating stay.