We needed a last minute car rental at a cheap pric...

We needed a last minute car rental at a cheap price so I went on the Pavillion website and immediately had problems. Pages weren t loading, it wasn t letting me register or log in and when I finally did manage to get to the payment page and press confirm, it took me back to the first page so I had no way of knowing if my booking and payment went through. I sent an email explaining the problem and that we would be there in the morning. In the morning, my husband and I were greeted by an old man in a chaotic office which was clearly understaffed. Luckily he was expecting us, but he did not acknowledge the concerns in my email about the payment, or apologise for the problems with the website.
He had a few customers to deal with before us and we were happy to wait. He was clearly in a bad mood and did not have a pleasant way with customers. When it came to our turn of booking, I sat on the seat and my husband stood beside me. He was saying inappropriate things such as Do you have any points on your licence and when I replied no he said You ve been a good girl . When mentioning about speeding tickets etc he said any speeding or parking fines will be liable by you so don t be a naughty girl . I am a 31 year old woman with my husband standing right beside me! My husband could have commented on this but we simply wanted a smooth transaction and to get out of there. The old man, whose name I believe was Chris, was reasonably polite to me, but blatantly aggravated and unacceptably rude to my husband any time he spoke or asked a question, rolling his eyes and speaking sarcastically. My husband asked perfectly reasonable questions and was in no way rude, yet every answer was given rudely and begrudgingly. When the car arrived, we went around the car checking and taking photos, but Chris angrily told us that the photos have all been done and we just have to sign the iPad. As a customer, I am well within my rights to take photos and make sure that we are not charged wrongly for any damage, as is so often the case with many car rentals. He showed us where to put the diesel in and we saw that the fuel cap was missing. Logically, we took a photograph of this just to make sure that we weren t charged for a replacement fuel cap! He became very irate at this point and told us that all modern cars come without a fuel cap. My Husband is very knowledgeable about cars and knows this is simply untrue.
Chris shook my hand when leaving, but completely ignored my husband.
There were no problems with the car itself and we had a smooth journey.
Upon returning the car, it was a very quick process. As we were leaving my husband was about to ask if the deposit would be released that day. He said So the security deposit... but was abruptly interrupted by Chris who very rudely said As I explained on Saturday it is a security deposit that gets refunded after 10 working days, it is NOT a payment!! so my husband calmly responded So you are releasing it today? and Chris replied Yes!! while walking away. We then left and our deposit was refunded within about 5 days.
In terms of the actual car, it was fine, but dealing with this man caused stress and upset and he is thoroughly unpleasant and not at all personable. He gives the impression of hating his job and his customers. He seems to like patronising and chatting to the ladies, while getting annoyed with men who ask too many (perfectly reasonable) questions. There was another younger man who worked there who was actually really nice and helpful, so I would not judge this company on one unfortunate individual who clearly should not be working there. I ve never seen anyone more desperately in need of a holiday.