Anand

Review of Novotel Amsterdam

Decent hotel. Was here for business, I stayed in a...

Decent hotel. Was here for business, I stayed in a recently renovated executive room which was OK. The sheets and pillows were not of good quality, they felt quite cheap and rough. I didn t understand why there was a massive radiator by the window which at night would be covered by thick curtains therefore no heat would enter the room, and a separate air conditioning unit inside the room. I was quite cold for most of the nights.

The hotel was undergoing some construction during my stay and all the hallways looked like construction sites, a disclaimer would have been nice before booking.

The food at the restaurant was hit and miss, good on some days and not so good on others. Understaffed restaurant left me waiting 20 minutes just to pay the bill.

My one issue was with housekeeping, on two occasions I had left my hotel room at 8am and returned at 6pm only to find the room was still unmade, when confronting the staff about this I was told we have 15 floors, it takes time. This was not the level of service I was expecting for the price paid of an executive room .

Damien at the front desk was great and really helped resolve most of the issues I had. Overall I would say this is a good hotel to stay at if you are visiting for a short period of time on business. Average price for average service.