This company is no good stay far away from them si...

This company is no good stay far away from them since I open my account I over pay my monthly payment and since feb27, 2020 I ve paid off my account the manager Kim Cross the manager/supervisor & jovianno one or her reps ext: 1807 stated to me on a recorded line that I will be able to get my pay off letter to show I currently have a zero balance today March 4,2020 when I finally called to get my pay off letter know she wants information from my bank account in order for me to get my pay off letter then I ask Kim Cross to speak to her superior/s she clearly refused to get them on the phone or provide there information and told me she will email it by the end of the business day and refused to even tell me there name/s I would never recommend any one to this company at all ever.