Never go to that store again! I got comments that ...

Never go to that store again! I got comments that it took me a long time to pick out a winter coat. Messy shop; All men's and women's coats are mixed together. Asked the seller for advice about my wishes and the winter coat that I wanted to purchase if that is sufficient. Once in use, the jacket was not what I thought I was paying for. I would like to consult with the shop manager what was possible.
I was only allowed to exchange the 200 euro jacket (jacket sale) if I paid a more expensive jacket for it. (?)