This hotel is trading on it's reputation. The room...

This hotel is trading on it's reputation. The rooms are tired and it in need of a revamp. The furniture was chipped and the desk chair was damaged (see photo). We were greeted upon arrival by a porter who said he was unable to help us with our luggage as he was recovering from illness. We found that our room had not been serviced so had to be reallocated. The staff were overstretched as there was insufficient of them to cope at busy times. I won't be returning.