Brad Mcconnell Review of Southern Honda Powersports
Drove 3.5 hours on Saturday (4/9/16) to Southern H...
Drove 3.5 hours on Saturday (4/9/16) to Southern Honda to purchase an ATV after 1 1/2 weeks talks with their salesman Brian (over phone and e-mail). I already knew what I wanted. When I arrived, I test drove an ATV with the options I was on the fence about. Ended up with a rancher 420 EPS AUTO DCT 4X4 with a winch. The financing went smooth with Ashley. She was super knowledgeable and quirky, really made the process easy. I give her 5 stars for her knowldge, personality and interaction with the internal customers.
The salesman was following his protocol, I know, but I do feel like the sales people need some assistance on their physical inventory (with upgrades). They had issues locating the inventory on their sales sheet and actually knowing what they had in stock. After finally picking out the model I wanted (a 2015 model), it was determined that it had additions added to it ($400 winch and a $200 mounting plate, plus 300$ in labor), to boost the price! Well, of course. Let's add a winch and wheels and tires to boost the price on a previous year model. The salesman responded "there is a disclaimer on our website". When I found out the business tactics they used, I was livid.
I drove that distance based off of prices I saw on their inventory on their website. I asked Brian if he understood where I was coming from , but of course, he had to follow his business practices. Can't blame him. I'm sure he has stringent policies he has to follow. Though he was a decent salesman, you've got to get back to basics. If you have this much inventory, you gotta know what's on the floor. PERIOD. You shouldn't be searching for an ATV off of your sales/price sheet. The spreadsheet should be updated with options added to the wheelers, with applicabe pricing. The wheeler I actually wanted was unaffordable because it had a winch, wheels and tires and a-arm gaurds. I had to settle for the ATV with a winch.
The warehouse manager loaded my wheeler for me and strapped it down in the back of my truck. 5 stars for this guy as he was friendly and helpful.
The overall experience after driving 3.5 hours from west central Georgia is 3 stars to me. If the place hadn't performed the shady tactics of adding options to "older stock" to boost the price, this would be a 5 star rating. I literally saved over $2800 from buying local. Id recommend the dealership to other buyers, but beware of previous year models with "additions". I really wish they hadn't done this. Though I would consider my next ATV from this place, I would steer clear of older inventory. Please stop this practice, as I've seen from other reviews, this isn't an uncommon practice.
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