We attended Disney On Ice on 12/8/2018.

We attended Disney On Ice on 12/8/2018.

I haven t attended a Pepsi Center event since probably 2011, so they ve done some upgrades since then.

I have a 3 year old son who has Autism, and accompanying sensory issues. I ve been hesitant to take him to an event like this due to (1) the amount of people, (2) the noise, and (3) the fact that if he got overwhelmed we would be stuck in our seats.

After we went through the metal detectors, I had to find a place to get resituated. By sheer accident, we ended up by the Lost & Found. I noticed a sign that said Sensory Bags Available. I was curious as to what was in a sensory bag, so I asked. The woman at the desk said a sensory bag contains a set of earmuffs, some fidget toys and a lanyard with a pass on it that is worn around a parents (or the person who has the bag), around their neck that shows the may need to leave unexpectedly. That gives someone who gets overwhelmed by a group or the noise the opportunity to get up and leave, take a break on the concourse if needed. She said they just started doing these and they re available for all events at the Pepsi center. You just need to give an ID as collateral, and when you turn the bag back in you get your ID back.

The other thing that happened was after the show started, my son got upset and threw his headphones down. There was only one row in front of us, and I didn t see where they had gone. A staff member saw what happened and where they had gone (under the seats in front if us) and swept in to save the day (in the middle of the performance).

I am completely impressed with the staff and the accommodations that they ve made with welcoming people with sensory issues into their venue.