Dick De Koning

Review of Conrad Electronics Benelux

Customer from 2014, satisfied, favorable price / q...

Customer from 2014, satisfied, favorable price / quality ratio. Delivery time can be a lot faster. January 2020 ordered a led loupe lamp, wrong delivered. Called the customer administration, asked for the correct ordered item, returned the wrong item. Is a week on the way to the warehouse in southern Germany, then only a few days later the correct item (!?) Is received. Amount now credited, I did not ask for, finally wanted the right lamp. 2nd delivery, again received the wrong lamp !! Again called the customer administration, sent back again !! Also asked if they want to investigate the location of the article in the warehouse in Germany, possibly wrong article / barcode stuck on the packaging. Wait another week before the lamp is reported back in Germany, eventually a few days later but again where the item I ordered remains, order was terminated!?!? Nothing more on the way. Four employees talked in the meantime, the last one (a young man) was really an extremely arrogant ball, which constantly interrupted me !! Hope they have recorded that conversation, I believe that this is a super jerk. Because of this, the "love" between Conrad and myself is definitely over. Hope for all other customers of Conrad, that they do not have to return the e.e.a. because then you are very "long" on the road for the right item.