I recently became honeless due to landlord not wan...

I recently became honeless due to landlord not wanting us to live there after grandma moved and had to get homeless assistance. When speaking with my worker she acted like I did this purposely which we didn't. I waited from 8:12 til about 4:?? Almost closing time. I had to go up to the middle window and let the woman know I haven't been called at all. They forgot about me because their systems were down and they checked me in from a notepad and had to do everything manually.