I purchase my SONIM phone 3 weeks ago. The man nam...

I purchase my SONIM phone 3 weeks ago. The man named Richard, who is the owner of this Stellar Cellular business told me that I"ll have 30 days warranty - no issues. This phone cost me over $800 with tax. On the phone box, before I purchased was a warranty for 3 years that was glued to the back of the box by the manufacturer. I got pretty excited about that I bought the phone; same day of my purchase I went on the official site of Sonim, and found out I was missing a form where it says 3 years warranty ,as well as the manual book. I called Richard the next day and told him my concern. He said "No worries. I will ask my supplier. Give me one week and call back ." After a week, I called, and the man said he doesn't have anything from supplier and he asked me to give him another week. After second week I called again and got exactly the same reply. There is no paperwork, he told me, nothing from his supplier so I either have to accept it or bring the phone back and get the full refund. So here I am, coming at 3:00 p.m. on May 5th, 2016 to the store, the store is closed, the man named Richard is not there and there is a little note on the door. "Be back between 4:30 and 5 p.m."
This man came at 5:30 p.m. looking upset.He asked me " you actually want your refund?" I said yes, just like we agreed,than he said he doesn't have time for me and told me that he has to check the phone for damage and doesn't have time for that right now. ,"go home and come back tomorrow. if you want you're money back, and you don't want me to go "South," you have to PLEASE ME AND GO HOME NOW OR I WILL CHANGE MY MIND AND WILL NOT GIVE YOU THE REFUND. "Imagine, something like that you will hear as you trying to return some item ?Say at Wall Mart or Cosco or even Shoppers? The customer service will tell you-.. go home!!! please me today!!! Or... I will go South and no refund!!!! As funny as it sound it , it wasnt funny 4 me.. I felt that bad.. but defiantly I felt bad, awkward embarrassed !Beside me in line was a big tall man, so the owner of the shop looked at him and asked if we were together. I said no. So then he went ahead and started to yell at me even more in front of 3 other customers, saying that if I won't disappear right now, I will never see my money. !!! I believe if i had a man with me at that moment, he would not acted that way. What a shame really, I thought in Canada man and woman should be treated equally with respect!!.This shop has the worst customer service I ever experienced in my life in Canada !! I had to wait over 2 HOURS for him, pay my parking ticket, cancel several important appointments and get embarrassed and humiliated in front of others."I'm very busy,he repeated- satisfy me and go away, or I change my mind! " Than he pulled some funky plastic sigh- no refund! " See, he said, you are done, no money for you!" My girlfriend who was with me all this time was shocked ! Who treat their customers this way??! No respect, no dignity,no customer service what so ever at this store !!! He also sells phony items that don't even have the users manual or an original warranty, if this guy promise to give you a store warranty, please don"t believe! He just wants your money! This guy is full of tricks and lies . Personally I don"t know if he gets new items or he gets stolen items.. I will never buy anything there ever again!! This store owner is simply a cone artist and should no be selling anything to people by all means! Toronto should have places where customer service and positive attitude must be !This shady store should be closed down for good and no person or customer should be treated with disrespect and harassment and be financially abused!