My first experience with Rockauto. I purchased a ...

My first experience with Rockauto. I purchased a starter for my Toyota Tacoma. It started engaging and disengaging the armature arm eratically while starting. My mechanic said that I was very lucky that I didn't ruin my flywheel (a $500 repair). He suggested I NEVER deal with Rockauto. I needed my truck so I purchased a local starter, not realizing that Rockauto would not refund my money for a defective part.

According to Customer service I can exchange this junky starter for what I can only imagine will be another one. This may have been a $100 lesson but I think that from now on I will not deal with companies that will not refund money for defective parts, because most likely are turning over so many defective parts that they have to exchange substandard parts for the same in order to stay in business. I will make it a policy to stay away from them. If you want to change out starters once a year to save a little money deal with Rockauto. Shop somewhere else if you want to deal with a company that is interested in satisfying it customers.

I agree with another review. Customer service is very condecending and borderline rude, leaving you with no recourse except to try to spread the word about what a terrible company this was to deal with. That is why I am writing this review, to hopefully save someone else similar aggrevation.