Ronnie T

Review of Intrepid Travel

Whatever you do, DO NOT give your money to this co...

Whatever you do, DO NOT give your money to this company. Their business practices are pathetic and they mislead their customers and try to keep YOUR money. AVOID, AVOID, AVOID!!!

Here's why:
I was really looking forward to going on an overseas tour with Intrepid Travel for my 40th birthday in April 2020. Of course, COVID-19 happened and I had to change my overseas Intrepid tour to a domestic one.

Then on 13th March 2020, Intrepid sent an email assuring me that if they needed to cancel my (domestic) tour, they would offer either a 150% credit or a refund minus unrecoverable costs (which one would assume would be a nominal amount). 6 days later, Intrepid emailed to advise that they'd cancelled the tour and also that they'd changed the Booking Terms & Conditions (which is illegal according to the ACCC), which now excluded refunds and instead offered a credit of 110%. (Not sure where the 150% offer had disappeared to).

Since then, I have contacted Intrepid by email and phone approximately 7-8 times and each time, have been brushed off with a standard response that keeps re-iterating their 'offer of 110% credit' or promising that someone will call me - only for someone to email me from an address that I can't send a reply to. It has been the most frustrating experience and a reflection of how pathetic their business operations have become.

Finally after 6 weeks since my first email, someone from Intrepid called me and again offered me the 110% credit, or a refund minus 25% for 'unrecoverable costs'. I asked what the unrecoverable costs included, to which the Intrepid rep 'couldn't tell me'. How ridiculous that they can make up an amount, which is most likely covering their business costs and probably has nothing to do with my actual trip.