My 1st disappointment was no air con in 43 degree ...

My 1st disappointment was no air con in 43 degree heat downstairs in the bistro. Everyone there was drenched in sweat - very unpleasant and staff shouldn t have to work in those conditions either!
My 2nd disappointment was the food in the restaurant upstairs. I was a table of 4 and no one was particularly impressed with their food which took 40 minutes to arrive. I ordered the cauliflower steak which was a cold piece of soggy cauliflower!
This is the 2nd time I have stayed as it was really good the first time.
This time around, it was just okay but embarrassing that this is the hotel I organised for friends who were visiting from the UK and this is what we had to deal with.
Rooms are great which gets my 2nd star. Service okay but lack of staff on reception and in the restaurant.
Fix your air con!