Ben Jackson Review of E.piphany Inc.
Hotel did not have the correct room type I had res...
Hotel did not have the correct room type I had reserved when I showed up at check in (king bed) so instead I was given an accessible room with full beds. The room was pretty nice and the bed had a great mattress. The bottle of water in the room was hilariously expensive. I put the hang tag on the door to order breakfast for the next morning, to arrive between 7 and 7:15. No sign of it at 7:15 so I called room service to check on it. After being placed on hold and transferred around, they let me know they didn't have the breakfast sandwich I had ordered and forgot to call me. They offered to make me something else and have it to be in about half an hour, which was way too late since I needed to leave for a meeting. Overall, very nice hotel, it just seems extremely poorly run.
Comments: