Kishan Mistry

Review of Sheraton New York

Read until the end. I was worried about my stay at...

Read until the end. I was worried about my stay at the Sheraton. In preparation for my trip to NYC I called the hotel to confirm my reservation and ask for any upgrade since it was for my honeymoon. I wasn't too happy with the customer service on the phone. I spoke with the front desk manager, Alex, and told him about my experience and he told me he'd take care of me once I arrived. When I arrived I got placed in a handicap room with a broken fridge, hairdryer, and curtains I couldn't close. I informed the front desk in the morning, and wanted the message to be passed on to Alex. My wife and I returned from site seeing, and we found out that we were upgraded to a corner suite with the view is time square and the water. We'll be here for 4 nights, and my wife and I are super excited to basically be in such a huge space on the middle of time square. I am writing this review as I currently am staying in the hotel, and I am sure the rest of my stay will be just an awesome as today has been.