First time purchasing from Hipvan after admiring t...

First time purchasing from Hipvan after admiring their simple but chic aesthetics.

To my horror, the Katana Super Single Bed I bought fell apart 2 weeks after installation. My teenage son weighs an average 70kg and was sleeping on it normally when the bed gave way.

The pins holding the feeble frame together stuck out in a precarious manner, endangering him.

When I reached out to Hipvan, agent Brenda offered a very swift refund after I rejected a repair as I didn t trust the frame could be repaired safely.

There s no service recovery and I don t feel assured enough to make a return purchase when Hipvan is not even concerned about the welfare of clients getting hurt from the malfunctioning furniture of theirs.

Edit: Rating improved from 1* to 3* as their service recovery had been excellent. Hipvan sent a technician down to take the bed apart then rebuilt it with reinforcing screws instead of nails. Technician s dedication is remarkable and commendable.

Quality/design of the bed still needs to be improved. It will serve buyers some good to find out in bed is still constructed with nails when buying this particular model.